Terms and Conditions

These terms apply when you use hearthwiseheating.com and place orders with Hearthwise Heating & Supply. By using the site you agree to them. Use the links below to jump to a topic.

Last updated: October 13, 2026

Quotes and Pricing

Orders are placed by quote. A quote is confirmed only when we send it to you in writing. Prices and availability can change before a quote is confirmed.

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Payment

We send payment instructions with your confirmed quote. Your order is processed after payment is received.

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Shipping and Returns

Delivery is free to the lower 48 states. See our Shipping Policy and Returns Policy for details.

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Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations once an order has shipped.

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Product Information

We work to keep product descriptions, specifications, and images accurate, but errors can occur. Manufacturers may change specifications without notice. Confirm key details, such as dimensions and clearances, with us before you order.

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Manufacturer Warranties

Products carry the warranty of their manufacturer. Warranty terms and decisions are the manufacturer’s. Contact us if you need help finding the right information.

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Installation and Safe Use

Stoves must be installed and used according to the manufacturer’s instructions, local codes, and your insurer’s requirements. We recommend a qualified installer and inspection by your local authority. Installation is a separate service.

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Limitation of Liability

To the extent the law allows, Hearthwise Heating & Supply is not liable for damage or injury caused by improper installation or use of a product, or for indirect or consequential losses.

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